Below is a list of frequently asked questions. If you have any specific question you can call us direct on (02)43324049 or use the Ask-A-Question service
Do you supply tape etc and can I purchase it from you?
Do I need to pay at the time of treatment?
How long does a session take?
What should I wear to therapy?
What are your business hours?
This page is dedicated to answering any questions you may have. We have focused this section on giving patients_hello_information on the logistics of making a suitable appointment and using our service effectively more than giving general information on diseases and injuries. However we have introduced an "ask-a question" service where we may be able to give some insight into your questions. Please read all details before sending any enquiries.
Click this button to ask a question or see the questions and answers others have asked.
We will reply to your e-mail address with an answer as soon as possible. We reserve the right not to respond if we deem the question not to be genuine.
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DISCLAIMER. The information given in this section should never replace the advice given to you or be used without a consultation with you medical practitioner or physiotherapist. Any information given through Ask-a-Question should only be used in conjunction with your medical practitioner or physiotherapist. No responsibility is accepted whatsoever for anyone to use any of this information without a qualified consult with your medical practitioner or physiotherapist.
We are happy to answer any of your questions about any aspect of physiotherapy or your specific problem at all. Please note that often it is hard to give information about an injury that we have never seen but we will give it a go. We will include a selection of good questions that otehrs have previously asked on this website in the future.
Our usual business hours are 8.30am - 6pm Mon-Fri. and Saturdays by appointment. It is very common that will extend these hours to accommodate you if you are unavailable during these hours.
Technically you can wear anything to therapy as long as you are happy to remove it. Best to wear light clothing which is most suitable for this process. We provide clean gowns for women to wear if they need to take off their clothing and you also receive a face towel to use.
Women who need therapy to their upper back, neck or shoulders will most likely need to unclip their bra strap whilst lying face down on the bed. We do prefer if it stays on during treatment. Women in this situation should avoid wearing sports bras without a clip at the back as we cannot get to the important muscles and joints on your back when you wear these garments. In this situation it may need to be removed but you will have a gown to wear at all times.
For those who are likely to use our gym, we recommend that you bring shorts or tracksuit pants with a suitable top.
Initial sessions take between 45min and 1 hour and follow up sessions take between 30min and 45min.
Please arrive 10min before your first session to fill out the necessary paperwork.
If you are on a tight schedule you can let us know beforehand and we can ensure you are out in time.
Payment is necessary at the conclusion of each session for private patients. For those who are claiming under workers compensation, veteran affairs, motor vehicle CTP insurance or under Medicare there is no payment is necessary as the third party wil receive all invoices direct.
To assist with payment we accept cheque cash, credit card or eftpos. We do not accept AMEX or Diners. We have HICAPS for direct payment from your health insurance company.
Can I claim on the spot with my health fund?
You can claim directly through HICAPS which is a device like EFTPOS and only pay the gap. You need to bring your swipeable card from your health fund as we cannot punch in the numbers like a credit card. Some health funds do not permit a HICAPS transaction after the treatment date so you must bring your card with you every session. Most health funds can claim under HICAPS. You can visit click the HICAPS logo to visit their website to check or contact your fund directly.
How many sessions does it take to get a problem better?
This question is impossible to answer. As a general rule it takes as much time to resolve a problem as the problem has been there. For example, if you have had low back pain for 6 months you would expect the problem to fully resolve in months not weeks. However that does not mean you will not be 50% better in a few weeks with therapy and continue your home exercise programme to assist after therapy is ceased. Grade 2 sports injuries take between 2-8 weeks depending on how damaged the structures are..
We will suggest the number of sessions we feel is ideal but will be happy to work within the parameter the client sets.
How soon should I make an appointment for a session after injuring myself?
Review our injuries section of this website for more specific information but generally the earlier the better. General back or neck niggles you may wait a few days to see if they resolve without therapy. Any pain which is new or very painful should be seen as soon as is convenient. Sports injuries should be "iced" for 48 hours and rested and therapy commenced immediately after this period.
We keep supplies of products such as tape that we normally use which you can purchase. This generally involves a huge saving when compared to purchasing elsewhere and ensure you get the premium product. When can order in other products like braces which need to be chosen carefully and sized up which most pharmacies do not cater for. We do have the Mobility Center next door to us which is very convenient for many products as they have the best range of all pharmacies on the coast.
Do I still need to pay if I need to cancel?
We do have a policy that all cancellations within 24 hours of the appointment time must be paid for in full. However we do use our discretion and will generally wave the fee if you are able to re-appoint.
Can I bring a family member along or my baby?
It is best to leave little kids at home if possible but we have plenty of room for prams and strollers and we would love to meet your little ones. All family members and friends are most welcome. You decide if they join you in the treatment area or read an up-to-date magazine(yep, we are famous for it) in the waiting area.
Do you have a waiting list?
Generally we will find an appointment time for you on the same day or at the latest on the following day. We always keep a few spots free for acute injuries or people in severe pain.
Do i need a referral?
Physiotherapy is a first-contact profession which means you do not a referral. However if you are claiming under workers compensation, veteran affairs, Medicare or Motor vehicle accident you will need a doctors referral under government legislation for these claims which rely on third party payment.
Do I need x-rays?
X-rays do not usually assist in directly with therapy but are very important to exclude bone fractures and serious pathology. If you have X-rays from your GP bring them along but otherwise we can give you a referral for an X-ray. We can refer you to local X-ray clinics that accept medicare as full payment.
What can I expect during an initial session?
Your first session will involve asking you a series of questions about your problem followed by a thorough examination. We will discuss a treatment plan with you and perform treatment as well. This process can take up to 1 hour.